You have 10 working days in which, without needing any justification, you can return the purchased products to us as long as they are as you would like to receive your products. To do this, you must inform us beforehand, as recommended by the different consumer organizations, it is best to do it by registered letter to our postal address:


C / Ronda Augustei Louis Lumiere 43 nave 5 - 46980, Paterna, Valencia

However, remember that you will have to pay the round-trip postage, as well as the administrative or other expenses generated as a result of your return.


If you receive the package of material with signs of having been manipulated or beaten, indicate it on the delivery note of the carrier and check the merchandise in the presence of this, do not sign the delivery note without having indicated these incidences in spite of verifying that indeed their material seems be in perfect condition.

If after reviewing the shipment of your material observe differences between the material received and the delivery note, let us know immediately, indicating the delivery note number and detailing the differences indicated, please also indicate a contact number to make it more agile management if necessary.

Remember that we only accept claims after 10 business days from the receipt by you of the shipment.


Returns in exercise of the right to desist from the purchase

All products purchased in MAX PROTEIN may be returned and refunded, provided you inform us of your intention to return the product / s purchased within a maximum period of 10 calendar days from the date of delivery and that they are met. the rest of the conditions established in this section.

MAX PROTEIN will only accept returns that meet the following requirements:

1. The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.

2. The shipment must be made using the same cardboard protective box in which it has been received to protect the product. For the case that can not be done with the protective box with which it was delivered, the CLIENT must return it in a protective box in order that the product reaches the warehouse of MAX PROTEIN with the maximum possible guarantees.

3. A copy of the delivery note must be included in the package, where the returned products are also marked and the reason for the return.

After examining the article we will let you know if you are entitled to the refund of the amounts paid, for the items purchased. ONLY the amount of the item (s) will be refunded, NEVER that of the shipping costs, refund.

The refund will be made as soon as possible and, in any case, within 30 days from the date you notified us of your intention to withdraw. The refund will be made on the same credit card that was used to pay for the purchase, in case of purchases with a Card or by bank transfer, for orders against reimbursement, to an account where the holder of the same is the person who made the order, or through a discount voucher for a future purchase, these data must be sent by the customer by email. You will assume the cost and risk of returning the products to us, as indicated above.

There will be no change or return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product.

If you have any questions, you can contact us through our email info@maxproteinoficial.com or by calling 96 323 50 29

The rights recognized by current legislation are safe.