You have 10 working days in which, without any justification whatsoever, you can return the purchased products to us as long as they are as you would like to receive your products. To do this you must inform us in advance, as recommended by different consumer organizations, it is most convenient to do it by registered letter to our postal address:


C / BOTANICO 28 BAJO IZQ - 46008 DE VALENCIA However, please remember that you will have to pay the return shipping costs, as well as administrative or other expenses that are generated as a result of your return. HOW TO CLAIM ABOUT MATERIAL RECEIVED? If you receive the package of material with signs of having been tampered with or tampered with, indicate it on the delivery note of the carrier and check the goods in the presence of the carrier, do not sign the delivery note without having indicated these incidents despite verifying that your material does indeed appear be in perfect condition. If after checking the delivery of your material observe differences between the material received and the delivery note, let us know immediately, indicating the number of delivery note and detailing the differences indicated, please also indicate a contact phone to make it more agile management if necessary. Please note that we only accept claims after 10 business days from receipt for your part of the shipment.


Returns in exercise of the right to give up the purchase

All products purchased at MAX PROTEIN can be returned and refunded, provided that you inform us of your intention to return the purchased product (s) within a maximum period of 10 calendar days from the date of delivery and that they are fulfilled the rest of the conditions established in this section.

MAX PROTEIN will only accept returns that meet the following requirements:

1. The product must be in the same state in which it was delivered and must retain its original packaging and labeling.

2. Shipment must be made using the same protective carton in which it has been received to protect the product. For the case that can not be made with the protective box with which it was delivered, the CLIENT must return it in a protective box in order for the product to reach the MAX PROTEIN store with the maximum possible guarantees.

3. A copy of the delivery note must be included inside the package, where the products returned and the reason for the return are also marked.

After examining the article we will inform you if you are entitled to the refund of the amounts paid, for the purchased items. ONLY the amount of the item (s) will be refunded, NEVER the cost of shipping, refund.

The return will be made as soon as possible and, in any case, within the period of 30 days from the date you notified us of your intention to give up. The return will be made on the same credit card that was used to pay the purchase, in case of purchases with Card or by bank transfer, for orders against reimbursement, to an account where the holder of the same is the person who performed the order, or through a discount bonus for a future purchase, these data must be sent by the customer by email. You will bear the cost and risk of returning the products to us, as indicated above.

There will be no change or return of products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product.

If you have any doubts, you can contact us through our email info@maxproteinoficial.com or by calling 96 323 50 29

The rights recognized by the current legislation are safeguarded.